Tuesday, May 17, 2011

OHS Job Posting: Communications Coordinator

Job Title: Coordinator: Communications

Under the Direction of the Manager: Communications, the Coordinator: Communications is responsible for developing and coordinating the information the OHS provides to the public.

1. Professional Responsibilities

• Fulfill public information requests, primarily incoming telephone calls, based mainly on pre-scripted responses
• Assist in the development of and maintain scripted responses to common public information requests
• Maintain and update the OHS Website content and graphics
• Draft and post OHS messages on social media
• Coordinate OHS telephone system
• Provide media, lay-out and writing support to Outreach Department
• Coordinate OHS programs and activities
• Maintain and update image database
• Maintain OHS educational material
• Relieve the OHS Dispatcher periodically
• Accomplish other administrative tasks as assigned

2. Administrative Responsibilities

• Represent OHS in a professional manner
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, and OHS policies
• Participate in supervision, evaluation, and training sessions
• Maintain the facility and equipment
• Prepare accurate expense accounts and other forms
• Produce written reports and records
• Maintain computerized files
• Attend staff meetings and other meetings as required
• Provide training and orientation to new staff and volunteers as required
• Be familiar and ensure compliance with all health and safety policies and procedures
• May be required to assist in hiring of staff
• May be required to train and supervise student, volunteer and work placements
• May be required to assume the responsibilities of Supervisor

3. Program Development

• Participate in appropriate OHS committees
• Contribute to ongoing evaluation of program objectives
• Participate in the identification and achievement of OHS objectives
• Maintain a comprehensive knowledge of social, environmental and cultural issues relating to animal health and welfare
• May be required to participate in public relations and promotional activities

Education and Experience:

• Grade 12 graduation diploma
• 2 to 4 years customer service experience
• Proficiency in Word applications
• Knowledge of graphics design software preferred
• HTML experience required
• Demonstrated experience with website development tools
• Knowledge of and experience using social media
• Excellent client service skills
• Superior multitasking skills
• Demonstrated strong interpersonal and communications skills
• Problem solving and conflict resolution skills

Languages:

• Excellent verbal and written skills in English and French are required

Essential duties and working conditions:

 • Employee may be required to work evenings and weekends as needed
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

You may submit your resume and application to Mandy Chepeka, Manager: Communications, at mandyc@ottawahumane.ca.

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